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How to solve engagement issues for utility suppliers

The utilities industry is not one without its complexities - especially in the UK. Power and gas suppliers like nPower, British Gas and e.on have more than just their customers to consider.

 

Above them sit transmission network operators that differ by region. In gas, so do gas distribution networks, while electricity suppliers must consider distribution network owners and operators.

 

Things differ slightly in water, where suppliers are responsible for everything from the extraction of water to its distribution. That said, this process is as (if not even more) complicated than delivering energy, thanks to added complications such as having to meet DEFRA (Department for Environment, Food and Rural Affairs) policy or meeting Drinking Water Inspectorate standards. Whatever the utility supplied, it's clear that nobody gets too smooth a ride.

 

As if that wasn't enough, there are also a couple of organisations who exist to ensure our utility suppliers don't get things their own way. Far from being evil overlords though, Ofgem and Ofwat encourage fairness, responsibility and ultimately improvement from our utilities sector. 

 

Ofwat protects consumer interest wherever appropriate by promoting competition, efficiency and sustainability. Ofgem meanwhile uses price controls to limit charges to suppliers, set targets for reliability, customer service and environmental performance, as well as encouraging innovation that benefits customers via reduced cost and improved ability to meet demand.

April 19, 2018

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Apr 19, 2018

Innovation

How to solve engagement issues for utility suppliers

The utilities industry is not one without its complexities - especially in the UK. Power and gas suppliers like nPower, British Gas and e.on have more than just their customers to consider.

 

Above them sit transmission network operators that differ by region. In gas, so do gas distribution networks, while electricity suppliers must consider distribution network owners and operators.

 

Things differ slightly in water, where suppliers are responsible for everything from the extraction of water to its distribution. That said, this process is as (if not even more) complicated than delivering energy, thanks to added complications such as having to meet DEFRA (Department for Environment, Food and Rural Affairs) policy or meeting Drinking Water Inspectorate standards. Whatever the utility supplied, it's clear that nobody gets too smooth a ride.

 

As if that wasn't enough, there are also a couple of organisations who exist to ensure our utility suppliers don't get things their own way. Far from being evil overlords though, Ofgem and Ofwat encourage fairness, responsibility and ultimately improvement from our utilities sector. 

 

Ofwat protects consumer interest wherever appropriate by promoting competition, efficiency and sustainability. Ofgem meanwhile uses price controls to limit charges to suppliers, set targets for reliability, customer service and environmental performance, as well as encouraging innovation that benefits customers via reduced cost and improved ability to meet demand.

April 19, 2018

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Apr 10, 2018

Press Releases

hedgehog lab one of the North's top 10 companies

Fresh from being named one of Europe's fastest-developing businesses, Newcastle technology consultancy hedgehog lab can now call themselves one of the North's top 10 fastest growing companies.

April 10, 2018

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Apr 06, 2018

Press Releases

Revealing the thinking behind our refreshed brand

Over the past few years, hedgehog lab has enjoyed explosive growth. The company's development was recently highlighted by our inclusion in the listings of both Europe's top 5000 and the Northern Tech 100 lists of fastest-growing companies.

April 06, 2018

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Mar 28, 2018

Events

What was announced at Apple field trip event.

Whenever Apple is in town, there is generally a ton of media attention and focus on exactly what is going to be announced. However, it’s recent “field trip” education event in Chicago, Illinois seems to have passed without much hype or focus. This particular event didn’t come with the usual circus or pre-event conjecture and speculation, but it did result in some very notable introductions and announcements. Let’s see exactly what Apple announced.

March 28, 2018

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Mar 26, 2018

Travel

Focus on the customer, not your competitor

Which area of travel experiences should organisations within the sector focus on improving? It may come as little surprise, but there is no easy answer. A simple explanation for this lies in the diversity of the organisations operating in the industry.

March 26, 2018

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Mar 09, 2018

Healthcare

What impact will technology have on medical reports in the future?

Despite living in an age of digital information, most countries around the world remain reliant upon physical paper documentation for medical reports.

March 09, 2018

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Mar 07, 2018

Product

A product is for life, not just for launch.

You’ve had an idea for an app, and scoured the app stores to see if anyone else has already done it. There’s a half-baked effort by a guy who lives in a basement, but it’s a bit rubbish and got poor ratings. Seize the opportunity! Your family and friends all tell you “Wow that’s a great idea, yeah I’ll download your app.” Asking around local shops and businesses, the response is a bit “meh” but that’s clearly because it’s disruptive and they just don’t get it. Yet.

March 07, 2018

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Feb 28, 2018

Press Releases

hedgehog lab named one of Europe's fastest-growing companies

Newcastle-based technology consultancy hedgehog lab were today confirmed as 984th in the Inc. 5000 List of Europe's Fastest-Growing Companies.

February 28, 2018

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